Your new refrigerator arrives.
Before the delivery team leaves, imagine Costco offered you something simple:
Take four photos of the appliance and get 90 extra days of protection.
Front. Sides. Serial number. Installed appliance.
Would you do it? I would.
Costco does not offer this today. The 90 days is just an example. The idea is to give customers a reason to create a better record at the moment it matters.
Costco already asks members to inspect delivered items before signing the Proof of Delivery receipt and to note any damage to the item or packaging. Costco Canada: Prepare for Delivery
Costco already knows what you bought and when it was delivered. You add a few photos and answer one question:
Any visible damage?
That takes about a minute.
The photos, serial number and delivery details can now become one record.
ProofStamp adds an independently verifiable checkpoint to that exact record.
It doesn’t prove the appliance was perfect. It doesn’t prove who caused damage. It answers a narrower question:
Does the record we have now match the one preserved at delivery?
Now imagine that three weeks later you notice a dent.
What did the refrigerator look like when it arrived? Was the dent already there? Was anything reported? Were these photos taken at delivery or later?
ProofStamp doesn’t decide who is right.
But instead of reconstructing the delivery from memory, the customer and Costco can start with the record preserved around the handoff.
What record existed at that moment?
A better delivery record isn’t only useful to the customer making a claim. It may also save Costco from having to reconstruct the delivery later.
That matters because Costco’s warranty process already depends on information such as the item description, model number, serial number and purchase date. Costco Canada warranty service
Costco Canada also extends the manufacturer’s warranty to two years on qualifying major appliances when the original warranty is shorter. Costco Canada warranty information
So here is the question worth testing:
If better evidence reduces uncertainty later, is it valuable enough for Costco to reward the customer for creating it?
Maybe the reward is 90 extra days of coverage. Maybe it is something else.
I don’t know the right incentive, and without Costco’s claims and warranty data, I don’t know whether the economics work.
But the model is interesting.
Today, companies often tell customers to save receipts, take photos and keep documentation because they may need it later. The work is mostly on the customer.
What if the business also benefits from that evidence and gives the customer a reason to create it while the moment is still fresh?
Appliance delivery is one example. The same idea could work anywhere an ordinary handoff becomes surprisingly difficult to reconstruct months later.
Better evidence has value.
If the customer helps create that value, why shouldn’t they get something back?
This is an independent ProofStamp concept. ProofStamp is not affiliated with or endorsed by Costco. The 90-day benefit shown here is illustrative only.